Updated: 09 September 2021
DOMESTIC & TRANS-TASMAN TRAVEL ADVICE
As a result of ongoing government-imposed travel restrictions, many of our customers have regrettably become impacted by forced tour suspensions or are choosing to postpone their trips due to ongoing uncertainty. We are equally frustrated that this unprecedented event continues to impact our customers' travel plans and are doing everything we can to keep our customers informed, where required. At this stage, we have contacted those with scheduled tour departures until 21 September 2021. This is a very time-consuming process while we work with our suppliers to understand the best outcome for each individual booking.
If you are travelling beyond this time and should your booking becomes impacted and is suspended by one of our travel partners, we will be in contact with you. Until then, rest assured that we are in constant contact with our travel partners around the country and will reach out to you the moment we receive an update about your booking. In the event of any known disruption, our team works in departure date order and are reassessing each booking as regularly as possible. At this stage, with government travel advice changing frequently, we endeavour to contact customers at least one week prior to their scheduled departure.
Those who are travelling within Australia and New Zealand during August and into early September are being prioritised and will be communicated to via email in departure date order. This process takes time while we liaise with all of our local operators to determine the best outcome for our customers impacted, so please wait to hear from us as we intend to touch base with you as quickly as we can. If you are travelling beyond 21 September, we ask for your continued patience until all prior bookings have been contacted.
While you wait to hear from us, we kindly ask that you do not call our team for an updated status on your booking. Please only contact us via email if you wish to make a voluntary change to your booking. For any voluntary change or cancellation request, we will refer to our standard terms and conditions that you can view here.
Should you be impacted, while we do everything possible to minimise the uncertainty & cost of government-mandated travel restrictions, some service providers may not waive all fees. At this stage, Inspiring Vacations will not be charging fees should your booking be impacted by government restrictions.
We're pleased to be here to assist our customers so that they are not required to traverse these uncertain times alone.
Government travel advisories
It is the customers' responsibility to ensure they are aware of current travel restrictions and requirements upon entering a state or territory. To keep up to date with your state or territory travel restrictions, please go to the following link/s:
Read more about state or territory travel restrictions:
We recommend customers subscribe to their government travel advice website for updates. You will be regularly informed should the level of advice change:
INTERNATIONAL TRAVEL ADVICE
The team at Inspiring Vacations monitor conditions and official government websites regularly. We will make decisions based on informed advice from several sources and any decision we make is in the interest of our customers.
At this stage, most international travel has been suspended until 17 December 2021.
We have collated all frequently asked questions HERE in relation to this event to efficiently assist our customers and to avoid any unnecessary delays. Any further questions you may have outside of these scenarios, we kindly ask that you email our team at support@travelspree.com and wait to hear from us. Please do not email us multiple times, as that will not expedite a response from us any sooner.
We appreciate your patience and ask that you allow us the time that we need to provide you with a direct response related to your particular booking.
Government travel advisories
We recommend customers subscribe to their government travel advice website for updates. You will be regularly informed should the level of advice change: